Hey there, ocean lover! Welcome to Kyosho Shop – your go-to destination for catching the perfect wave with top-notch gear. We’re stoked to have you riding with us!
We know you’re eager to get your hands on your new board or gear, so we’ve made our shipping process as smooth as a gentle swell. And if something isn’t quite right, our returns policy is here to make things easy.
Shipping Information
We ship globally (excluding Asia and some remote areas). Once your order is placed, our crew gets to work right away.
Order Processing Time
We need 1-2 business days to process your order before it ships. You’ll receive a confirmation email with tracking details once it’s on its way.
Shipping Methods & Delivery Times
We offer two shipping options to get your gear to you:
- Standard Shipping: Shipped via DHL or FedEx.
- Cost: $12.95
- Delivery Time: 10-15 business days after shipping
- Free Shipping: Shipped via EMS for orders over $50.
- Cost: Free!
- Delivery Time: 15-25 business days after shipping
Returns & Exchanges Policy
We hope you’re totally stoked with your new gear from Kyosho Shop. While we strive to ensure every product catches the perfect wave of quality, we understand that sometimes things might not ride as expected. That’s why we’ve made our returns process as easy as possible.
Our Return Policy
We accept returns and exchanges within 15 days of you receiving your item. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.
Please Note: Due to hygiene reasons, we cannot accept returns or exchanges on CLOTHING items (including Fleece, Hats & Accessories, Pants & Shorts, Performance Shirts & Rash Guards, Trunks & Boardshorts, and Womper products) unless they are defective or we’ve made an error in your order.
How to Initiate a Return or Exchange
Follow these steps to get your return or exchange rolling:
- Contact Us: Within 15 days of receipt, email us at [email protected] with your order number and reason for return/exchange.
- Wait for Approval: Our crew will respond within 2 business days with authorization and instructions.
- Pack It Up: Securely package the item(s) in the original packaging with all tags and accessories included.
- Ship It Back: Mail your return to: Kyosho Shop
4846 Birch Street
El Paso, US 79930 We recommend using a trackable shipping service.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Original shipping fees are non-refundable.
Refund Timeline and Method
Once we receive and inspect your returned item(s):
- Refunds will be processed within 5-7 business days.
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Depending on your financial institution, it may take 3-10 business days for the refund to appear on your statement.
Exchanges
For defective or wrong items received, we’ll happily exchange your product for a proper one. We’ll cover the shipping costs for exchanges that are our fault.
Questions?
If you have any questions about our returns process, paddle on over to our customer support team at [email protected] – we’re always here to help you navigate these waters!
Thanks for riding with Kyosho Shop! 🏄♂️