Hey there, ocean lover! Welcome to Kyosho Shop’s FAQ page. We’ve gathered the most common questions about our products, shipping, returns, and more to help you get the info you need faster than you can catch a wave. If you don’t find what you’re looking for, just shoot us an email at [email protected] – we’re always stoked to help!

🌊 About Our Products

What types of surfboards do you offer?
We’ve got everything you need to ride the waves! Our collection includes boards by series (like Odysea and Wave Bandit), by type (Funboards & Longboards, Fish Shapes), and our NEW 2024 MODELS. Whether you’re a beginner or a seasoned pro, we have the perfect board for your style.
Do you sell gear and clothing too?
Absolutely! We’re your one-stop shop for the full surf lifestyle. Check out our BEACH GEAR, Board Accessories, CLOTHING (including Performance Shirts, Rash Guards, Trunks, Boardshorts, Fleece, and Hats), and even YOUTH items. We’ve got you covered from head to toe!
Are your products suitable for beginners?
Totally! We have boards and gear for all skill levels. Our Funboards & Longboards are especially great for those just starting out, offering stability and ease of use. Feel free to ask us for recommendations!

🚚 Shipping & Delivery

Where do you ship?
We ship globally to almost everywhere! However, due to some logistical challenges, we currently cannot deliver to Asia and some remote areas. If you’re unsure about your location, just email us at [email protected] and we’ll let you know if we can deliver to your spot.
How long does shipping take?
We process orders within 1-2 business days. Then you can choose:
  • Standard Shipping ($12.95): Via DHL or FedEx, arrives in 10-15 days after shipping.
  • Free Shipping: For orders over $50 via EMS, arrives in 15-25 days after shipping.
For surfboards and larger items, we recommend Standard Shipping for faster and safer delivery.
How can I track my order?
As soon as your order ships, we’ll send you a confirmation email with a tracking number. You can use it to follow your gear’s journey from our sunny shores in El Paso right to your door!

💳 Payments & Pricing

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. Our checkout process is secure and easy, so you can focus on the waves, not the paperwork.
Are there any hidden fees?
No way! The price you see is what you pay. The only additional cost is the $12.95 shipping fee if your order is under $50 and you choose Standard Shipping. We’re all about transparency here at Kyosho Shop.

↩️ Returns & Exchanges

What’s your return policy?
If you’re not totally stoked with your purchase, you can return it within 15 days of receiving your order. Items must be unused and in their original packaging. Email us at [email protected] to start the process, and we’ll guide you through it. We want you to be happy with your gear!
Do you offer exchanges?
Yes! If you need a different size or product, we’re happy to help with exchanges within the 15-day return period. Just reach out to our support team, and we’ll make it right.

🔐 Account & Technical Issues

How do I reset my password?
If you’re having trouble accessing your account, click on the “Forgot Password” link on the login page. We’ll send you instructions to reset your password and get you back to shopping faster than a set wave!
What if I have problems during checkout?
First, make sure your billing address matches the one on file with your payment method. If you’re still having issues, contact us at [email protected] and we’ll help you complete your order.

🌎 About Kyosho Shop

Where are you located?
We’re based right here in sunny El Paso, Texas! Our address is 4846 Birch Street, El Paso, US 79930. While we don’t have a physical storefront open to the public, we’re always available online at surfboardonsale.com and via email.
What makes Kyosho Shop different?
We’re not just a store—we’re your partners in the surf culture. We’re passionate about quality gear, excellent service, and sharing the stoke of surfing with everyone. We carefully check every product before it ships and offer expert advice to help you make the most of your time in the water.

Still have questions? Don’t hesitate to reach out to us at [email protected]. We’re here to help you get the most out of your surf lifestyle!

Thanks for choosing Kyosho Shop. Now go out there and ride some waves! 🏄‍♂️

© 2024 Kyosho Shop | 4846 Birch Street, El Paso, US 79930 | surfboardonsale.com